| job code |
job title |
Basic
Qualifications for Role |
Job Summary |
| 30117 |
Sales
Assoc, Digital Tech |
Experience
Required - 3 months Working experience either in Customer Service and/or
Sales experience |
This
digital technology sales associate has direct, front line responsibility in
assisting our customers to find the perfect solution. Responsible for
building profitable customer relationships to solve customers end to end
needs using full range of products, services, solutions, and channels. Partners with others in within the zone and
across the store to individually provide customer solutions and/or to hand to
others who add to and complete the sale. |
| 30118 |
CIA
SR |
Education
Required - A certification (PC path).Experience Required - 3 years prior work
experience in diagnosing and repairing PCs or consumer electronics, 1 year
Ppior supervisory or leadership experience |
Executes
day to day behaviors, processes, & strategies of Geek Squad precinct,
ensuring friendly, accurate, & efficient technical service and repairs.
Also serves lead role, partnering with supervisor to help train and coach
agents and ensure repair and service duties are delivered in accordance with
Geek Squad’s high standards and Best Buy’s brand promises |
| 30122 |
Inv/AP
Specialist |
Experience
Required - 3 months Working experience in either asset protection or customer
service, 3 months Retail experience |
Maintain
and monitor store security, employee and customer safety, and asset
protection. Model behaviors in support
of a no- shrink culture throughout the store. Proactively greet customers
through direct eye contact, direct them to where they need to go, utilize
security cameras to observe customers, and monitor suspicious activity. Assist supervisor team in controlling
shrink, validate plans to reduce losses and properly account for inventory.
Coach peers on the importance of an offensive shrink strategy and encourage
employees to play a key role in proactively managing shrink while profitably
growing the business. Receives and ships merchandise to/from store. Stocks
merchandise in the warehouse or on the sales floor. |
| 30128 |
Sales
Assoc, Home Ess sales Assoc, Home Ess |
Experience
Required - 3 months Working experience either in Customer Service and/or
Sales experience |
This
role has direct, front line responsibility to assist our customers in finding
the complete and perfect solution. The Home Essentialse Sales Associate will
be the sales and solutions specialist for Home Essentials in the store
including departments of Home Theater, Gaming, Media Sales, and Appliances.
Responsible for utilizing relationship selling to build profitable customer
relationships leveraging Best Buys full range of products, services,
solutions, and channels. Works closely
with all other areas within location to ensure the complete needs of the
customer are met, either though individual sales skills or utilization of
hand to’s |
| 30172 |
Specialist,
SWAT |
Education
Required - HS Diploma/Equivalent.
Experience Required - None |
Maintain
Inventory integrity throughout the entire store |
| 30224 |
Sales
Operators |
Experience
Required - 3 months Customer Service experience, Strong phone skills and interpersonal skills. |
As
a member of the sales team, the Sales Operator creates positive and
profitable customer solutions on the telephone utilizing relationship selling
and other techniques. Answers all
store in-bound phone calls and efficiently handles them directly, consults
with others before responding, or appropriately routes them to the correct
department. This role will take
messages, consult with employees throughout the store to resolve inquiries,
and follow-up with customers in a friendly and professional manner. Retrieves merchandise from the sales floor
to hold for customers and maintains the hold area. Processes and tracks all sales made through
POS in accordance with SOP. Acts as a
center for communication in the store using radios to communicate with
associates. In between phone calls,
performs other operations and administrative duties to for the store
leadership team. |
| 30598 |
Sales
associate, digital life |
Experience
Required - 3 months Working experience
either in Customer Service and/or Sales experience |
This
role has direct, front line responsibility to assist our customers in finding
the complete and perfect solution. The Digital Life Sales Associate will be
the specialist for the Digital Life zone of the store; including the
departments of digital imaging, MP3, home office, and car electronics.
Responsible for utilizing relationship selling to build profitable customer
relationships leveraging Best Buys full range of products, services,
solutions, and channels. Works closely
with all other areas within location to ensure the complete needs of the
customer are met, either though individual sales skills or utilization of
hand to’s. |
| 30610 |
Sales
associate, home life |
Experience
Required - 3 months Working experience
either in Customer Service and/or Sales experience |
This
role has direct, front line responsibility to assist our customers in finding
the complete and perfect solution. The Home Life Sales Associate will be the
sales and solutions specialist for Home Life zone of the store including
departments of Home Theater/Magnolia, Gaming, Media Sales, and Appliances.
Responsible for utilizing relationship selling to build profitable customer
relationships leveraging Best Buys full range of products, services,
solutions, and channels. Works closely
with all other areas within location to ensure the complete needs of the
customer are met, either though individual sales skills or utilization of
hand to’s. |
| 42320 |
Best
Buy Mobile - Wireless Sales Consultants |
Experience
Required - 6 months of retail sales and customer service experience. Proven
ability to recommend and close the sale. |
Working
as part of a vibrant team, you will sell a broad range of mobile products and
services using a proven structured approach. You will be supported with an
intensive orientation and ongoing training program to help you achieve great
results. You will have the opportunity to interact, initiate conversations
and to connect with people and discover meaningful details to uncover the
customer’s unique needs. Best Buy wants you to get the most out of your
experience working for us. You will have the opportunity to develop your
communication skills, detail orientation and build on your natural talents
and strengths in a high-energy environment. |
| 30752 |
Sales
Assoc, Home Ess, MHT Cert. |
Experience
Required - 3 months Working experience
either in Customer Service and/or Sales experience |
This
role has direct, front line responsibility to assist our customers in finding
the complete and perfect solution. The Home Essentialse Sales Associate will
be the sales and solutions specialist for Home Essentials in the store
including departments of Home Theater/Magnolia, Gaming, Media Sales, and
Appliances. Responsible for utilizing relationship selling to build
profitable customer relationships leveraging Best Buys full range of
products, services, solutions, and channels.
Works closely with all other areas within location to ensure the
complete needs of the customer are met, either though individual sales skills
or utilization of hand to’s. This role entails MHT certification. |
| 30753 |
Sales
associate home life MHT cert |
Experience
Required - 3 months Working experience
either in Customer Service and/or Sales experience |
This
role has direct, front line responsibility to assist our customers in finding
the complete and perfect solution. The Home Life Sales Associate will be the
sales and solutions specialist for Home Life zone of the store including
departments of Home Theater/Magnolia, Gaming, Media Sales, and Appliances.
Responsible for utilizing relationship selling to build profitable customer
relationships leveraging Best Buys full range of products, services,
solutions, and channels. Works closely
with all other areas within location to ensure the complete needs of the
customer are met, either though individual sales skills or utilization of
hand to’s. Role entails MHT certification. |
| 32030 |
CIA
Techs |
Experience
Required - 1 Year prior work experience in diagnosing and repairing PCs or
consumer electronics |
Assist
customers with service/repair issues within the Standard Operating Platform
(SOP) of the Precinct. Provides the
initial contact with customers, checks in product, and runs basic tests to
determine product needs and service solutions. Facilitates the complete solution of
product sales, upgrades, installations and service in the store. Is expected to personify and uphold the
Geek Squad service standards. |
| 32047 |
Ops
Senior |
Education
Required - HS Diploma/Equivalent.
Experience Required - 1 year Customer service experience, 6 Months
Cashiering/cash handling experience |
Executes
day to day behaviors, processes, & strategies of operations function;
ensuring friendly, accurate, & efficient service. In service of the customer and in
accordance with SOP, handles cash , credit card processing, branded payment
strategy execution, gift card sales/redemptions, dotcom sales &
fulfillment, and returns & exchanges. |
| 32049 |
Sales
Associate Aplliances |
Experience
Required - 3 months Working experience
either in Customer Service and/or Sales experience |
This
role has direct, front line responsibility to assist our customers in finding
the complete and perfect solution. The Appliances Sales Associate will be the
sales and solutions specialist for appliance department. Responsible for
utilizing relationship selling to build profitable customer relationships
leveraging Best Buys full range of products, services, solutions, and
channels. Works closely with all other
areas within location to ensure the complete needs of the customer are met,
either though individual sales skills or utilization of hand to’s. |
| 32050 |
Sales
Assc PCHO |
Experience
Required - 3 months Working experience
either in Customer Service and/or Sales experience |
This
role has direct, front line responsibility to assist our customers in finding
the complete and perfect solution. The Home Tech Sales Associate will be the
sales and solutions specialist for Home Life zone of the store including
departments of Home Theater/Magnolia, Gaming, Media Sales, and Appliances.
Responsible for utilizing relationship selling to build profitable customer
relationships leveraging Best Buys full range of products, services,
solutions, and channels. Works closely
with all other areas within location to ensure the complete needs of the
customer are met, either though individual sales skills or utilization of
hand to’s. |
| 32061 |
Sales
Associate HT |
Experience
Required - 3 months Working experience
either in Customer Service and/or Sales experience |
This
role has direct, front line responsibility to assist our customers in finding
the complete and perfect solution. The Home TheaterSales Associate will be
the sales and solutions specialist for Home Theater department of the store.
Responsible for utilizing relationship selling to build profitable customer
relationships leveraging Best Buys full range of products, services,
solutions, and channels. Works closely
with all other areas within location to ensure the complete needs of the
customer are met, either though individual sales skills or utilization of
hand to’s. |
| 32063 |
Spec,
Inv |
Experience
Required - 3 months Retail
experience |
Receives
and ships merchandise to/from store. Stocks merchandise in the warehouse or
on the sales floor. |
| 32070 |
Cashier |
None |
Responsible
for friendly, fast & accurate processing of all customer transactions by
operating the cash register per Best Buy Policy & Procedure. Offers store solutions and answers basic
questions about store programs, services and product locations. |
| 32812 |
Rep,
customer service |
Experience
Required - 3 months General work experience |
Responsible
for friendly, fast and accurate processing of all returns, exchanges,
financing, service requests and defective products. Works to efficiently and accurately resolve
customer service issues. Supports
overall organization, District/Store Operations as well as service and
customer retention goals. Advocates Best Buy goals, objectives, policies, and
procedures to Customer Service Specialists so that they will deliver a high
level of customer satisfaction and retention. Has a comprehensive
understanding of all departments and their goals to enable creation and
support of a team-based, cooperative work environment. Supports activities
with all departments to ensure smooth storewide operations. |
| 40528 |
Sales
Associate HT, MHT Cert |
Experience
Required - 3 months Working experience
either in Customer Service and/or Sales experience |
This
role has direct, front line responsibility to assist our customers in finding
the complete and perfect solution. The Home Theater/Magnolia Sales Associate
will be the sales and solutions specialist for Home Theater/Magnolia
departments of the store. Responsible for utilizing relationship selling to
build profitable customer relationships leveraging Best Buys full range of
products, services, solutions, and channels.
Works closely with all other areas within location to ensure the
complete needs of the customer are met, either though individual sales skills
or utilization of hand to’s. Role entials certification. |
| 41439 |
Spec,
Mus Inst |
Education
Required - HS Diploma/Equivalent.
Experience Required - 3 months selling experience, 1 year of hands-on
knowledge/playing experience in at least one of the following categories:
Guitar, Keyboards, Drums, Pro-Audio equipment, DJ, Drums, Recording
technology |
This
role has direct, front line responsibility to assist our customers, enjoy
interacting with people discussing music and show an ability to discuss
intimate knowledge of music in general, Initiate conversation natturally and
show authentic interest in others,
Instinctively connect with people and be able to discover meaningful
details to uncover unique needs and musical talents, ability to connect
within the music community locally.
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